Dear N.K, Here's your copy of Total Rail newsletter, our bulletin on news, views and the latest thinking on the rail world. We hope you find it useful and thought provoking. Enjoy! Lorna RSS  Watch Follow Featured Posts Guest Post: The HS2 Vision - is it a dream? So is the HS2 extravaganza heading towards the buffers? It has been quieter this week, and considering the quality of some of the defensive utterances this is a good thing! We need capacity, freight needs capacity, London needs capacity. Is there 50bn on... read more › Taking rail passenger services back to basics The Hamburg-Köln-Express may only travel one route, but that’s doesn’t mean there’s any short-cuts when it comes to looking after rail passengers, according Ursula Frömming-Gallein, Head of Customer Service. Ursula’s comments have also been added to the Opportunities in Passenger Rail ebook... read more › Why you need to listen to grumpy passengers You might have noticed a few posts from my colleague Paul in recent weeks. Paul is a typical English commuter – he can be a bit grumpy, he wants to get home on time, and he wants a reasonably comfortable journey. Most importantly,... read more › The richest people in rail An ever elusive bunch, especially on money, the rail community hides some of the richest people in the world. Here is a list from the first tycoons to invest in rail, to some of the richest CEOs and investors of today.... read more › How to utilise mobile to improve rail customer experience Schemes such as Deutsche Bahn’s Touch&Travel are just one of the opportunities the rail industry has to utilise mobile, according to Rütger Fenkes, Head of Project & Programme Management Passenger Transport, Deutsche Bahn. Rütger’s comments have also been added to the Opportunities... read more › Research Reports Events Training Courses Rail Revenue and Customer Management World Europe 2013  > Rail Experience World 2013  > Middle East Rail 2014  > 3 Day MBA in Rail  > 3 Day MBA in Signalling and Train Control  > Road & Rail in South Africa - Industry and Country Analysis  > Rail Freight in China - Industry and Country Analysis  >